Hotel Mohan Regency (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and stay at our hotel.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, home address, ID proof (passport, driver’s license, etc.)
- Booking Information: Room preferences, payment details, and any special requests made during the reservation process.
- Stay Information: Check-in/check-out details, room service orders, and other interactions during your stay.
- Usage Data: Information about how you use our website (IP address, browser type, pages visited) through cookies or similar tracking technologies.
- Feedback and Communications: Comments, reviews, or queries provided to us.
2. How We Use Your Information
We may use your information to:
- Process bookings and provide hotel services during your stay.
- Communicate with you regarding reservations, special offers, or promotional information.
- Improve our services, website, and customer experience.
- Comply with legal requirements (e.g., maintaining guest records as per government regulations).
- Ensure the safety and security of our guests and property.
3. Sharing Your Information
We may share your personal information under the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our website, process payments, or provide other hotel-related services.
- Legal Obligations: If required by law, government requests, or to protect the safety and rights of Hotel Mohan Regency and its guests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that collect information about your browsing habits. You may choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.
6. Your Privacy Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request the deletion of your personal information, subject to legal obligations.
- Object to certain processing of your data.
- Withdraw consent for processing activities, where consent was provided.
To exercise these rights, please contact us at [Insert Contact Email].
7. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party services you interact with.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about how we protect your information.